Pralesh Pote IT Support & Systems Specialist
Available for IT Support & Systems Roles

IT Infrastructure & Systems Specialist

6+ years of experience engineering core IT environments, resolving Tier 1-3 support tickets, administering Active Directory & Microsoft 365, and maintaining 99%+ uptime across multi-site infrastructures.

Indianapolis, IN praleshpote@gmail.com
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Pralesh Pote

IT Support & Systems Specialist

Active
Managed Assets 200+ Hardware Units
End-User Support 65+ Multi-Site Users
Helpdesk Volume 40-50 Tickets / Week
Key Technical Skills
Active Directory Microsoft 365 Windows Server Sophos VPN Dual ISP Failover osTicket ITSM

0

Years Experience

0

Managed IT Assets

0

Supported Users

50

Weekly Ticket Volume

Background & Credentials

About Me & Education

Professional Summary

I am an IT Support & Systems Specialist based in Indianapolis, Indiana. Over the last 6+ years, I have engineered and maintained core IT infrastructures across cinema venues, tech companies, and broadband service providers.

My primary strengths lie in resolving complex Tier 1-3 technical issues, provisioning Microsoft 365 & Active Directory environments, configuring firewall security, managing L2/L3 network switches, and ensuring 99%+ uptime across dual-ISP multi-site venues.

Systems Hardening End-User Support

Education

Master of Science in Information Systems

2024 – 2026

Indiana Institute of Technology (Fort Wayne, IN)

Outstanding Graduate Award Nominee Alpha Chi Honor Society (Top 10%)

Bachelor of Science in Networking & IT Security

2014 – 2017

Islington College (Kathmandu, Nepal)

Certifications

Google IT Support Professional Certificate

Technical Support Fundamentals & System Administration

Certified

CompTIA A+ Certification

Hardware, Software, and Network Troubleshooting

In Progress (2026)
Technical Expertise

Core Competencies & Tools

Operating Systems & Cloud

  • Windows 10 / Windows 11
  • Windows Server Administration
  • Active Directory & Entra ID
  • Microsoft 365 / Exchange
  • Azure VMs & Cloud Testing

Networking & Security

  • TCP/IP, DNS, DHCP Configuration
  • Sophos SSL VPN & OpenVPN
  • Dual ISP Failover & Switching
  • Firewall Security Rules
  • Wi-Fi Access Point Management

IT Support & ITSM

  • Tier 1 – Tier 3 Helpdesk
  • osTicket & Incident Workflow
  • Employee User Provisioning
  • Remote Desktop Support
  • Technical Documentation

Hardware & Infrastructure

  • POS Terminals & Digital Signage
  • CCTV & Access Control Systems
  • PBX / VoIP Phone Systems
  • Network Printers & Scanners
  • Asset Lifecycle Management
Career History

Professional Work Experience

IT Intern - Systems Operations

EV Buddy Inc. | New Jersey, United States

Aug 2025 – Jan 2026
  • Supported Azure-based infrastructure initiatives, application deployments, system testing, troubleshooting, and technical documentation while collaborating with development and project teams.
  • Assisted with REST APIs, microservices, React applications, testing, deployment, troubleshooting, and technical documentation while working in an Agile environment.
  • Prepared technical presentations, project documentation, and implementation materials to support internal teams and business stakeholders.

IT Support & Systems Specialist

Cinestar Private Limited, BigMovies | Kathmandu, Nepal

Mar 2018 – Sep 2024
  • Managed IT infrastructure across 2 cinema locations, supporting 65+ employees, maintaining 200+ IT assets, and resolving 40-50 technical support requests each week through osTicket.
  • Installed, configured, and supported desktops, laptops, printers, and peripheral devices while providing remote and onsite technical assistance to end users.
  • Administered 3 Windows Servers, 1 application server, Microsoft 365, Active Directory, Windows desktops, networking equipment, firewalls, dual ISP connectivity, PBX phone systems, CCTV, access control systems, POS terminals, and digital signage.
  • Created and managed Active Directory user accounts, reset passwords, assigned permissions, provisioned Microsoft 365 email accounts, prepared new workstations, and configured Sophos SSL VPN access using OpenVPN (.ovpn) files.
  • Maintained and supported 50 desktops, 20 POS terminals, 20 printers, 18 IP phones, 64 CCTV cameras, and 12 access control devices, performing preventive maintenance and hardware upgrades.

L1 Technical Support Specialist

Subisu Cablenet Limited | Kathmandu, Nepal

Aug 2017 – Mar 2018
  • Resolved 20-30 customer support requests daily, providing remote and onsite technical support for internet connectivity, modem configuration, and network-related issues.
  • Installed and activated DOCSIS cable modem services, registered customer devices through MAC address binding, diagnosed connectivity issues, and partnered with Tier 2/3 engineers.
Key Achievements

Featured Projects & Deployments

Nexus AI – Task Management Platform

Academic & Personal Project

Built an AI-powered task management platform using Python, FastAPI, PostgreSQL, React, and Tailwind CSS—improving workflow categorization efficiency by 40%.

Python FastAPI PostgreSQL React

Enterprise ERP System Implementation

Cinestar Pvt. Ltd. (BigMovies)

Supported ERP deployment, testing, User Acceptance Testing (UAT), rollout, staff training, and post-go-live support across 20+ workstation terminals—reducing ticket resolution times by 25%.

ERP Rollout UAT Testing System Integration
Get In Touch

Contact & Inquiries

Looking for an IT Support & Systems Specialist? Feel free to reach out directly via email, phone, or LinkedIn.

Location

Indianapolis, IN, USA

Direct Email

praleshpote@gmail.com

Open to IT Opportunities

Ready for IT Support, Systems Administration, and Infrastructure Specialist roles.

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